000
CONTACT US
ARE YOU THE NEXT ONE?
One by IFG
2024
SERVICES
- UX Research
- Usability Testing
- Experience Design (UX/UI)
Designing a Unified Insurance App for IFG’s Digital Ecosystem
BACKGROUND
As Indonesia’s insurance and financial holding, IFG needed a unified, mobile-first app to simplify access to its broad range of services from insurance to investments under one seamless experience.
USER RESEARCH
We conducted research and tested with 24 users across different insurance profiles. The findings revealed friction in policy access, claim tracking, and navigation—shaping a flow that’s simpler, faster, and more intuitive
UI SYSTEM
We built a mobile-first, scalable UI system that simplifies complex insurance data. With real-time claim tracking, smart plan comparisons, and reusable components, the design supports IFG’s growing digital ecosystem.
