Designing a unified insurance app for IFG’s digital ecosystem.

01Background

As Indonesia’s insurance and financial holding company, IFG needed a unified, mobile-first app that brings its services, from insurance to investments, into one seamless experience.

02User research

We researched and tested with 24 users across different insurance profiles. The findings revealed friction in policy access, claim tracking and navigation, and shaped a flow that is simpler, faster and more intuitive.

03UI system

A mobile-first, scalable UI system that makes complex insurance data simple. Real-time claim tracking, smart plan comparisons and reusable components support IFG’s growing ecosystem.