We listened to merchants, then designed what they really needed.

01Background

Bank Mandiri appointed Antigravity as a long-term design partner to evolve its digital ecosystem. One of our key focuses was Livin’ Merchant, a platform for food, beverage and retail merchants.

02On-site research

To meet real-world demands, we ran UX research on site with merchants, from small coffee stalls to larger chains, gathering their pain points, habits and feature priorities.

03User interface

We designed a modular, mobile-first UI system with reusable components, built to scale across devices and real merchant flows.