“We had valuable health data scattered across separate silos. When hospitals needed to track their financial transactions, it was a nightmare. Now they can visualize cash flows and track everything in real-time.” — Mr. Dharma, Product Digital Development Manager
The Challenge: From Data Chaos to Digital Innovation
One of Indonesia’s leading banks faced a critical challenge: hospital financial management systems were fragmented, inefficient, and frustrating for healthcare administrators. Transaction tracking took days, hospital management had no real-time financial insights, and finance staff struggled with complex reconciliation processes.
Rather than accepting these challenges as inevitable, the bank’s digital development team saw an opportunity to revolutionize healthcare financial management through an innovative dashboard design that would connect hospitals with modern banking infrastructure.
The Dashboard Solution: Mutasi Rekening at its Core
The development team prioritized the “Mutasi Rekening” (Account Mutation) feature as the foundation of their healthcare dashboard. This strategic decision proved brilliant as it allowed development to progress while awaiting hospital-specific requirements for other modules.
The comprehensive dashboard includes:
1. Cash Flow Analytics
2. Account Balance Monitoring
3. Detailed Transaction Records
The Transformation: User-Centered Design in Action
The team’s approach was methodical but bold:
- Deep User Research: They interviewed hospital financial administrators, banking partners, and healthcare executives to understand their unique needs, discovering that each group had entirely different priorities.
- Prototype-Driven Development: Using Figma, they created an interactive prototype that allowed stakeholders to experience the dashboard before coding began, leading to crucial early refinements.
- Integration Breakthrough: The team developed custom middleware to connect previously isolated systems — solving what became the project’s greatest technical challenge.
The Results: Numbers That Tell a Story
The impact was immediate and measurable:
- faster transaction processing: From multiple days to just hours
- reduction in administrative workload for finance teams
- decrease in training requirements due to intuitive design
But the most telling feedback came from users themselves:
“Previously, reconciling hospital accounts was a nightmare. Now, I can see transaction patterns, categorize entries automatically, and generate financial reports in minutes. It has completely changed how we manage healthcare finances.” — Ms. Laras, Hospital Finance Director
The Bigger Picture: From Banking to Healthcare
This story demonstrates how financial institutions can leverage their core strengths in data management and security to transform seemingly unrelated areas like healthcare administration.
By applying a user-centered design process and banking-grade data analytics to hospital financial management, this Indonesian bank has created a model for how financial expertise and healthcare operations can create powerful synergies through thoughtful digital transformation.
